Considering Chili Piper for your meeting scheduling and lead routing needs?
Before you take the final call, you need to have a full understanding of its pricing structure. This will help you see if it fits within your budget so that you get the best ROI.
We’ve read the fine print for you. Here, you’ll find all the details about Chili Piper’s pricing and insights about a more affordable alternative to help you make a well-informed purchase decision.
Let’s begin by going over some facts.
What Is Chili Piper?
Chili Piper is a meeting scheduler tool that lets you qualify, route, and schedule leads from several places like website forms, cold calls, campaigns, and G2 pages. This helps you accelerate your speed-to-lead time, route leads to the right rep, qualify leads efficiently, and create more pipeline.
Who Can Use Chili Piper?
- Marketing teams with high inbound volume. If you’re a marketing team that handles large volumes of inbound leads every day, Chili Piper can help you boost your website conversion rates.
- Meeting-heavy sales teams. The platform helps sales teams that deal with high meeting volume every day by helping with quick routing of leads to reps, reducing no-show rates, and increasing the speed-to-lead.
What Are the Key Features of Chili Piper?
Before we get into the pricing part, here’s a quick summary of Chili Piper’s features:
- One-click meeting scheduling. Chili Piper’s Instant Booker automates scheduling through one-click booking through email, automated invites and reminders, and real-time updating of CRMs.
- Route and book from website forms. Its Form Concierge solution lets you instantly qualify, route, and book from your existing website form. Allow leads only from good-fit accounts, enable one-click booking from your email marketing campaigns, and create routing rules based on your team structure.
- Auto-assign records. The Distro solution helps in auto-assigning records in Salesforce to the right people on your team without any manual upkeep. It also automatically removes reps from the queue when they’re out-of-office.
- Optimize handoff across the funnel. The Handoff offering automates scheduling and lead routing—whether it’s from prospecting to sales, closed-won to implementation, or even chat to sales. Its algorithm constantly corrects to make sure every rep has the exact same number of meetings.
- Quick routing and scheduling. Chili Piper lets you route outbound leads and schedule meetings, all in less than 30 seconds.
- Automated reminders and rescheduling. Send automated reminder emails before your meeting and let guests reschedule easily. Increase show rates and spend less time on manual tasks or follow-ups.
- CRM integration. Chili Piper ensures all meeting details are time stamped and recorded in your Salesforce and HubSpot CRMs to help you better manage your pipeline. Events are logged in the CRM automatically.
- Book meetings wherever you are. With Chili Piper’s Chrome extension, SDRs can book meetings for AEs from HubSpot, Salesforce, Outreach.io, Salesloft, and Gmail.
What Are Chili Piper’s Pricing Plans?
Chili Piper’s capabilities are distributed among 4 different products, which are priced individually. You can either purchase individual products a la carte or bundle products together.
- Instant Booker: $15/user/month (billed annually) and $22.5/user/month (billed monthly)
- Features included: 1-click scheduling over email, no-show and cancellation management, and integrations with Salesforce & HubSpot.
- Handoff: $25/seat/month (billed annually) and $37.5/seat/month (billed monthly)
- Features included: Instant Booker features + round-robin based on CRM or custom rules, and custom routing rules including assign to owner.
- Form Concierge: $30/seat/month (billed annually) and $45/seat/month (billed monthly)
- Features included: Instant Booker features + real-time lead qualification and routing, lead to account matching, and display of calendar availability on your site.
- Distro: $30/seat/month (billed annually) and $45/seat/month (billed monthly)
- Features included: Instant Booker features + trigger route on field update or new record creation, manage service-level agreements and send email/Slack notifications to reps, and auto-sync with calendar for working hours/vacation.
However, the pricing story isn’t as simple as it looks here. While Chili Piper promises transparent pricing, its pricing strategies can stretch your budget in more ways than one. Let’s see how in the next section.
Why Chili Piper Isn’t Ideal for Cost-Conscious Teams
Once you zoom into the details and crack open the clauses, you’ll realize that Chili Piper’s powerful capabilities come at a heavy cost—literally.
Here are a few key points you should consider about Chili Piper pricing:
Steep Platform Fees
The Form Concierge product, which has the capability of scheduling meetings from web forms, comes with tiered platform fees based on your monthly lead volume.
This means, you’re charged proportionate to the number of people who fill out your website forms, irrespective of whether those leads are qualified or unqualified.
- Up to 100 leads/month costs $150, up to 1000 leads/month costs $400 and more than 1000 leads/month costs $1000.
That means, say if you’re getting 500-700 leads every month, you’ll end up paying $4800 every year without seeing any significant ROI.
Rigid License Requirements
Except for Form Concierge, the remaining 3 products come with a minimum license requirement each. Here are the details:
- Distro: 5 users (annually) or 4 users (monthly)
- Handoff: 4 users (annually) or 3 users (monthly)
- Instant Booker: 7 users (annually) or 5 users (monthly)
In addition, admins require a license for each product they manage, and bookers and assignees need separate licenses for handoff meetings.
So, you’ll end up spending big simply on these additional license requirements whether you need them or not.
Annual Contract Lock-In
All of Chili Piper’s 4 products and its Concierge + Distro Bundle come with an annual contract lock-in.
This provides limited flexibility for growing teams, as they tend to prefer monthly plans to test out multiple tools till they find the one that fits their needs. Also, having to pay the entire annual fee upfront can diminish your ROI if the software doesn’t meet your requirements.
So there you have it. Chili Piper’s pricing strategies comprise steep platform fees, rigid license requirements, and an annual contract lock-in.
You need to purchase multiple products to use all capabilities. So, if you’re a growing sales or marketing team seeking a better ROI, Chili Piper might not be the right pick for you.
Don’t take it just from us. See what some of Chili Piper’s users are saying about its pricing.
What Do Chili Piper Users Have To Say About Its Pricing?
Chili Piper users on G2 have negatively reported not only about the pricing structure, but also about its less-than-satisfactory customer support. Take a look:
So, Which Is the Best Chili Piper Alternative?
The ideal alternative to Chili Piper should be budget-friendly, provides flexible routing options, doesn’t come with excessive platform fees, and excellent customer support.
This ideal exists. Meet: Schedule IQ by Klenty.
With Schedule IQ, you can automate the entire meeting scheduling process end-to-end. You can book meetings by displaying a calendar once high-intent leads fill your form, improve speed-to-lead by scheduling time with prospects as soon as they complete the form, qualify inbound leads, and route them to the right reps.
Whether you’re in sales, marketing, or customer success, Schedule IQ helps you organize, plan, and distribute every last lead generated, ensuring you don’t miss any opportunity to build your sales pipeline.
Schedule IQ: The Powerful Yet Affordable Chili Piper Alternative
Both Schedule IQ and Chili Piper help you increase your website conversion rates. But, what makes Schedule IQ different is its suitability for growing teams who keep vigil over their tech spend.
For such teams looking for cost-effective solutions for their meeting scheduling and lead routing needs, Schedule IQ offers flexible routing and distribution workflows, smooth handoffs, and deep data-driven insights into conversions—all these without the platform fees and increased expenses that you could incur with Chili Piper.
Here’s a granular view on why Schedule IQ works as a Chili Piper alternative:
Drag-And-Drop Routing Builder
Schedule IQ is the only lead routing platform with a workflow builder that lets you quickly visualize, review, and edit your routing strategy.
Users of Chili Piper note that its routing workflow can involve heavy admin work and doesn’t give a 360° view of your routing strategy. But with Chili Piper, you can make changes to your routing logic in seconds, and visualize your routing strategy easily.
Integrates With Salesforce + Other Popular CRMs
Schedule IQ lets you have bidirectional sync with not just Salesforce CRM, but other popular CRMs in the market like HubSpot, Pipedrive, and Zoho CRM.
When visitors book a meeting, fail to, or cancel, Schedule IQ immediately creates a contact and associated activity in your CRM. It also updates existing contacts, ownership, and specific fields so your CRM stays up-to-date always.
On the other hand, Chili Piper gives you integrations with only Salesforce and HubSpot. Even here, users have reported that while the Salesforce integration is effective, its integration with HubSpot leaves a lot to be desired.
Flexible Routing & Distribution
With Schedule IQ, you can access 4 different lead routing options—owner-based, form-based, CRM-based, and IP-based—to assign leads to reps best suited to take them to closed-won.
Not just that, you’ll have full control over lead distribution by distributing based on rep availability, equal distribution or weight-based distribution. Use round-robin or custom logic to decide meeting volume for every rep.
Top-Tier Customer Support + Migration
Chili Piper says that all its products include ongoing support that comprises a customer success manager, average response time of 15 minutes, onboarding to set up your routing, and regular solution reviews. But, multiple users on G2 have expressed dissatisfaction regarding Chili Piper’s support quality.
However, with Schedule IQ, here’s what you can expect when it comes to support:
- 24/5 free support access across email, chat, and phone.
- The average support response time for Schedule IQ is 2.5 minutes, which is 1/6th of Chili Piper’s response time.
- Free hand-held migration in just one day
- Meticulous onboarding and implementation—free of cost.
- Product training and workshops for new team members post-implementation.
- A dedicated customer success manager for each account.
How Does Schedule IQ’s Pricing Compare to Chili Piper’s?
Schedule IQ offers all the functionalities of Chili Piper for at least 50% lower cost—no platform fees and price hikes whatsoever.
To start with, here are Schedule IQ’s pricing plans tailored to your scheduling needs:
- Free: $0
Features included: 2 one-on-one meeting links
- Meeting Booker: $12/seat/month (billed annually) and $15/seat/month (billed monthly)
Features included: Unlimited one-to-one meeting links and integrations with CRMs—Salesforce, Pipedrive, Zoho CRM, HubSpot.
- Lead Router: $20/seat/month (billed annually) and $25/seat/month (billed monthly)
Features included: Advanced routing, website tracking, advanced CRM integration, and workflows.
Here’s a quick comparison table of Chili Piper pricing vs. Schedule IQ pricing:
To give you an idea of how much extra you could end up spending for Chili Piper, consider you have 10 users and you’re getting 1000 form submissions for your website every month (all price estimates are approximations):
- If you’re using Chili Piper, you’ll end up spending nearly $8800 annually.
- With Schedule IQ, the team can bring down their annual spend to just $2400, which is just a quarter of the expense you could incur with Chili Piper.
So, if you’ve looked at Chili Piper’s pricing and are looking for an alternative, Schedule IQ is the one. Execute all that you do with Chili Piper at a fraction of the cost without compromising on your core scheduling and routing capabilities.
Want to know more on how Schedule IQ will fit your needs better than Chili Piper? Book a demo now!
